Returns & Exchanges

At Dynasty Denim, we strive to provide high-quality denim that fits like luxury and feels like comfort. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns on unworn, unwashed, and undamaged items with original tags attached.
• Returns must be initiated within 14 days of receiving your order.
• All sale items, custom pieces, and distressed denim are final sale and cannot be returned.
• To start a return, please contact us at [your customer service email] with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

Exchanges

• We offer exchanges for a different size or color of the same item.
• Exchanges must be requested within 14 days of receiving your order.
• If the requested size or color is unavailable, we will issue a store credit or refund based on eligibility.
•  Custom or distressed denim cannot be exchanged.

Refunds

• Once we receive your return, please allow 5-7 business days for processing.
• Approved refunds will be issued to the original payment method. Shipping fees are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue. We will cover the cost of return shipping and provide a replacement or refund.
• For any questions, please email us at contactdynastydenim@gmail.com

 

Thank you for shopping with Dynasty Denim!